Category: Resourceful Young Children | Test population-based models of provision | 24 March, 2013 - 09:30← BACK
HIPPY SA offers Home Instruction for Parents of Pre-School Youngsters in South Africa. It supports vulnerable families to prepare their pre-schoolers for formal education. In 2007/8 HIPPYSA faced severe funding cuts because it could not respond to trends in the Early Childhood Development (ECD) funding environment, namely:
This Learning Brief concentrates on how we dealt with the issues of reliability and scalability.
Why we needed to scale up our programme
Upon reflecting on diminishing funding, it became clear that HIPPY SA needed to devise a scalability strategy that could achieve growth without compromising quality. For this, we adopted a fairly scientific approach for examining scaling-up at cases at a macro level. Simply inflating the current programme structure was not viable as the related management costs would have been too high.
For two years, from 2008 to 2010 we could not find an approach that would allow us to enter more homes on a sustainable basis, while keeping quality of the parent training up and the costs down. We looked at many different models for achieving depth and breadth and all of them presented as too costly or unsustainable in the South African context.
Then we stumbled across the term “Social Franchising”. The term felt uncomfortable because of its commercial connotations. However, looking past its long history in business, it essentially means that by systematically codifying the core elements of the programme, and then producing reliable outcomes, it is possible to “franchise” the programme to other organisations and communities on a demand-lead basis. In this model, consistency, quality and branding are the responsibilities of the franchisor, while programme implementation is the responsibility of the franchisee.
This made good programmatic sense. On the one hand, the programme could expand through other community organisations on the ground but the daily management / running costs could be diluted through a matrix of implementing franchisees/partners and the franchisor (us).
It also made management sense. The demands of daily supervisory management are high when working with community-based care-workers of varying degrees of professionalization. It can only be undertaken by a community-based organisation that is physically present in the location where the programme is delivered. A centralised professional management unit cannot have the same “ears on the ground” presence and therefore cannot assure daily adherence. However, a professional central unit can focus on the bigger picture of general adherence and quality, scale, and community level dynamics at a more macro level. It is also more affordable to have a smaller multi-disciplinary professional team supporting larger groups of paraprofessionals.
Given the success of partner-based implementation with HIPPY in other parts of the world, and the growing body of evidence of the success of social franchising in South Africa, social franchising became the corner-stone of scaling up HIPPY in South Africa.
Our scale-up strategy: intended purpose, strategic approach and expected outcomes
In order to move from an idiosyncratic model – dependant entirely on the abilities and experience of the programme staff in individual sites – to a systematic, replicable model that other organisations could implement with limited but consistent and reliable support, the following needed to be achieved:
First, an indigenous implementation model needed to be developed. This model had to account for the needs and context of different implementing partner-organisations, yet it also had to retain the core elements of the HIPPY programme, and it had to allow for innovation and adaptation in different application contexts. We designed management instruments to service the relationship between implementing partners on the ground and the core license-holder in South Africa, and to service relationships between the core license-holder and the licensor – the Centre for Innovation in Education at the Hebrew University in Israel.
Second, the South African implementation model needed to be codified with instruments and protocols. These instruments and protocols required a common lexicon for all features of the programme; a common implementation routine; a common Monitoring and Evaluation framework; and collective systems of co-management with partners, and the license-holder. Yet, the instruments and protocols had to be simple enough to suit the different skills and capacities of programme staff and host organisations, as well as robust enough to provide adequate oversight and comparability between programmes.
Third, we had to identify appropriate implementation partners – with enough local footprint and community credibility – while at the same time presenting sufficient governance and management controls to assure the license-holder that the HIPPYSA brand would remain a reliable brand.
The challenge was to provide enough structure to the programme for it to withstand community and interpersonal dynamics while at the same time achieving outcomes with relatively similar inputs and outputs irrespective of the context or setting.
Across the 15 programmes in three provinces in 2007, there were numerous codes, practices – formal and informal – forms, rules, and perspectives on what HIPPY the programme actually was. The only consistent instrument was the materials used with the parents in the home. Curriculum version and presentation were consistent.
Initially we tried to pull all the different systems together but in the end we had to dispense with all the programme instruments. We determined, by a process of elimination, which outcomes were non-negotiable and which were nice-to-have, and then we worked our way backwards to develop the outputs, inputs and processes, tools and instruments. This took 3 years. As it turns out we have returned, quite unexpectedly, to the core international model:
Now we have a programme implementation manual that talks to the minutia of tasks of every role-player in the programme from the weekly Monday training on the week’s material undertaken by the coordinator at site; to the scripted guideline for home visitors that assists them to build rapport with the families; to the criteria for partnerships and the social franchising template agreement. The programme implementation manual covers five years of programmes, entries and exit points for families; training and career management processes for staff; daily tasks from trainee home visitor to executive level; forms for every piece of data we require; evaluative methodology and many more instruments required at the every level of the programme. This level of codification is absolutely necessary for a social franchising strategy to succeed.
Implications for other implementers
Any organisation considering scaling up, replicating or social franchising should ask the following key questions:
1. Do you need to scale up? Does the project respond to a specific unique issue or place? Is scale necessary or is your project good enough for the here and now?
2. Is there a demand for your scaling up? Do communities or other organisations have issues that your programme/project/product can respond to? More importantly do they want you?
3. How flexible can your project be? Is there enough flexibility in your project to allow local implementers freedom to tailor it to their context needs? Does it make sense for you to let local implementers take on some of the project’s core features while you take on what is left?
4. Is your programme/project/product sufficiently codified to stand alone? This is often a matter of detail. The finer the detail the less space for things to go wrong, but balancing this with control and the autonomy of the implementer is a challenge.
5. Do you have a legal/operational machine that can hold the partnership? Can you prepare a standard operating agreement, and manage its requirements regularly? Do you have the necessary internal management capacity and external legal advice to ensure programme standards are adhered to by implementing organisations?
6. Do you have a growth and funding model? Is there a reliable funding partner(s) that can take a long-term view of your programme/project/product growth, and does it have the capacity to absorb new implementers? Do you have a funding partner that is not risk averse, able to fund new and emerging sites of implementation, and be able to absorb establishment challenges and possible failure, without adverse complications for the franchisor?
7. Is it worth it? Given the responses to questions 1-6 above, would the disruption, risk, distraction and frustration be worth the growth?
In hindsight, what we could have done better
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The case of HIPPY South Africa provides a success story of how to adopt a “social franchising” strategy to expand programmatic reach. This example reveals how HIPPY devised a scalability strategy that achieved growth without compromising on quality, in order to offer home-based instruction to more parents of pre-schoolers in South Africa. They managed this change despite facing funding cuts to their early child development program.